Help

FAQ


Deposits


How do I deposit?

You need to register to the site and login to make a deposit. If you do not have an account, please register now. If you have a problem opening the 'Banking' page CLICK HERE.

There are 2 different ways to make a deposit:

From the Page Header:
At the top of the page in the lobby or on the page you are visiting, simply click the "Banking" button to deposit. Once you have clicked, a new screen will open. Enter your details and click "Deposit."

From your 'My Account' Page:
Once you have logged in, there is a box on the left called "Banking." Click on "Deposit Funds" and follow the instructions. Alternatively you can click on the "Deposit" icon in the middle of the page.


Is it safe?

Loony Bingo is powered by software belonging to Brigend Limited which is a wholly owned subsidiary of 888 Holdings Plc. and a sister company of Cassava Enterprises (Gibraltar) Limited ("Cassava").


How can I set deposit limits?

Setting deposit limits allows you to control your spending better. Go to "Banking" either through the game lobby or from your account page. On the cashier window that opens you can choose the "Deposit Limits" option and simply set your deposit limit per day / week / month.


Bonuses


Which bonuses can I find in Loony Bingo?

When you join the site, you get a MASSIVE bonus upon first deposit. When you make your first deposit, you will receive a FREE bonus from us, giving you extra cash to play with. Read more about the Welcome Bonus here.


Withdrawals


When can I withdraw my money?

You can request to withdraw your prize money at any time. Go to the banking section on your account page or click on the "Banking" tab in the games lobby. When you click on the "Banking" tab, the cashier box will open. Check the amount you wish to withdraw is correct and press "withdraw." Your payment request will be processed after 48 hours.

See detailed information on how much time it takes to process each payment method:

Credit/Debit Card

Withdrawal process time: 48 hours
Withdrawal completion time: 5 days
Total time: 4-7 days
Payment Source On Statement: Cassava Enterprises

MasterCard (UK only)

Withdrawal process time: 48 hours
Withdrawal completion time: 2-3 days
Total time: 3-5 days
Payment Source On Statement: Cassava Enterprises

Cheque

Withdrawal process time: 48-72 hours
Withdrawal completion time: UK Only - up to 6 days, ROW – 10-15 days, Europe 7-10 Days
Total time: UK - 5-8 days, ROW - up to 21 days, Europe up to 15 days
Payment Source On Statement: Cheque issued by Northern Bank

Neteller

Withdrawal process time: 48 hours
Withdrawal completion time: 2-3 days
Total time: 4-5 days
Payment Source On Statement: Cassava Enterprises

Wire Transfer

Withdrawal process time: 48 hours
Withdrawal completion time: 4-7 days
Total time: 7-10 days
Payment Source On Statement: Cassava Enterprises

Paypal

Withdrawal process time: 48 hours
Withdrawal completion time: 2-3 days
Total time: 4-5 days
Payment Source On Statement: Cassava Enterprises

All timeframes are calculated based on business days (Monday through Friday).
CLICK HERE to find out more and to read our Withdrawal terms and conditions.


Loony Coins


What are Loony Coins?

Loony Bingo rewards its players with Loony Coins, which can be converted into free bingo tickets and real cash prizes! These can be won through various ways including Chat Games and Facebook games.


Where do I redeem my Loony Coins?

On the header of either the lobby or site, there is a button labeled "Redeem" below your Coins Balance. Click on it and simply choose how many of your coins you would like to redeem. Click "Submit" to redeem.


Forgotten Password


I forgot my Login details

At the bottom of the login box in the top right corner of the home page is a link that says "Forgot your password?". Click the link to be redirected to a page for retrieving your password; where you can enter your email address and we will send you your username and password.


Game Issues


I can't open Games or Banking

When entering the Game Lobby, some of the games and banking features open in a pop up window, so if you encounter problems viewing them, it might be because your computer is blocking pop-up windows.

Simply check that your internet browser is not blocking pop-ups.

How? Click 'Tools' in your browser, and then turn OFF the Pop-Up Blocker. Or click on the 'Pop-up Blocked' message on top of your screen and choose 'Always allow pop-ups from this site.'


What happens if I have purchased my cards and then get disconnected from the game?

As soon as your cards are purchased, you are in the game regardless of your connection status. The game outcome is generated at our servers and if one of the cards you have purchased is a winner, then you will still win. If you get disconnected for any reason and you have purchased cards, then check your Transactions History in your My Account page to see if you have won.


Why can I not connect to the chat server?

Our chat servers may be down from time to time, but this does not happen frequently. Often, if your computer is behind a firewall, the firewall will not allow our chat servers to send messages to you. Firewalls vary on different computers but basically what you need to do is add us to your White List.


Can I keep my card numbers from game to game?

Unfortunately not. In keeping things fair, all cards are randomly generated at the time you request them. If you do not like the numbers of your issued cards, you can simply click the GET NEW CARDS button to receive a new batch.


Reversals


If you've requested a withdrawal of your funds but still fancy playing during the first 48 hours, you can reverse your withdrawal request.

Head to the Cashier (either from the header in the lobby or on the site, or from the My Account page) and click on "Reverse Withdrawal" to see the Banking pop-up box. Click 'Reverse' and select any uncompleted withdrawal request and hit "Submit."

This will automatically send your requested money back into your bingo account so you can continue playing!


Help & Support


What do I do if I have a problem?

Please feel free to contact us with any questions, anytime. We will do our best to answer within 24 hours, 7 days a week. We suggest that customers print out all data, including transaction information, terms and conditions and payment methods.


How can I get help?

When you are in the Lobby, click on the "?" on the top right hand corner. A window will open with all frequently asked questions. If you are playing a game, go to the top of the chat box. On the right hand side, there is a line saying "Chat Room." Click on the drop down tab next to it and press "Help."


Bonus Codes


What are bonus codes?

Bonus Codes are special promo codes which will give you extra bonus money to add to your balance. These codes are normally sent via email, given in the chat rooms, in an in-site-message, or posted on our Social fan pages.


How do I use the bonus codes?

When you deposit at the Cashier, you can insert the bonus code. Upon completion of your deposit, the bonus will be given in accordance with the terms of the promotion. Whenever you fund your account, i.e. make a deposit at the Cashier, you'll see a place for you to enter a bonus code. Once you enter the code and complete your transaction, you'll get a bonus in accordance with the terms of the promotion.


Just Remember:
Copy the bonus code EXACTLY AS IT APPEARS. To avoid mistakes, you may want to copy and paste the code if possible. Check if there's minimum deposit required to receive the bonus. Check to ensure the expiry date of the bonus code. (Always make sure your bonus code is valid!) We'll always tell you how many times the code can be used. If you use the code more than the number of times allowed, you won't be credited with an additional bonus.


Will I be notified when I become a VIP?

Yes! You will receive an email detailing all of Loony Bingo's VIP benefits.


Email Issues

Add Loony Bingo to your Safe Senders' list in order to receive all of our emails. To turn off your anti-spam filters, go to your email and change your settings. This way you will get all the information on our special offers.


Fair Play


How do I know the bingo games are fair?

To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure consistently random results. Whether it's the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is truly random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by Loony Bingo.

Getting Started


Register


You need to be a registered player to take part in Loony Bingo, so simply fill out the registration form and you will be on your way – it only takes a minute. 
Be sure to fill in your details correctly so we can notify you of your winnings, share our promotions and send you prizes. You must be 18 or older to register. We reserve the right to request proof of age from any potential player and to suspend their account until documentation is provided.

Do I have to deposit to join?
No deposit is required to join Loony Bingo! We may ask you to provide us with your credit card details as part of our security policy. However, no funds will be taken from your card upon registration. You can access our site for free and get a feel for our games, but if you wish to enjoy most of our games and bonuses, you will need to deposit later on.

Do I need to download software?
Absolutely not! No software is required to enjoy our site. Once you have opened an account, click 'Play Now' at the top of any page to start enjoying our sweet games. Just make sure you have Flash Player 8.0 or above to be able to see the game software clearly.

Login


How do I login?
Once you have registered, go to the login box in the top right corner of the home page to enter your username and password. To login now CLICK HERE.

I forgot my login details
At the bottom of the login box in the top right corner of the page, you will find a link that says "FORGOT YOUR PASSWORD." Click the link and then enter your email address and we will send you your username and password. To retrieve your password now CLICK HERE.

Security


Are my details safe?
Loony Bingo is 100% committed to the security and privacy of our players' personal information. In order to ensure total security, the following measures are taken:
Loony Bingo is powered by software belonging to BRIGEND Limited which is a wholly owned subsidiary of 888 Holdings Plc. and a sister company of Cassava Enterprises (Gibraltar) Limited ("Cassava"). Cassava is happy to provide you with online bingo services under its remote gaming license issued by the Government of Gibraltar Cassava.
All games on our site are fully audited and thoroughly tested to ensure fair play and honest payouts. We use the latest technologies to guarantee that the outcome of every number called in bingo and every outcome in all instant win games is statistically random.

Games and Promotions


How can I find out about the latest games and promotions?
Loony Bingo has a fabulous selection of bingo games, as well as instant games, offering some very generous jackpots. CLICK HERE to find out more.

New to Bingo?

Playing online bingo
There are two types of bingo games: UK style with 90 balls and American style with 75 balls. Both types are equally fun to play. Once you've selected which type of game you'd like to play, simply buy some bingo cards! Prices start from 1p per card. A message will appear on the screen to let you know when a game is about to begin. Good luck!

If you've bought more than 6 cards, you can scroll between them by clicking the left and right arrow buttons to view your cards throughout the game. You don't have to worry about watching your numbers too much though because our special auto daub feature means you don't have to mark off your numbers as they're called.

75-ball Bingo
75-ball bingo uses a 5 by 5 square virtual card, which contains random numbers between 1 and 75. Players win by completing an entire horizontal, vertical or diagonal line, or a special pattern. These patterns will be displayed above the bingo card.

90-ball Bingo
UK style 90-ball bingo cards have 3 horizontal rows and 9 vertical columns adding up to a total of 27 numbers. Players have 3 chances to win. The first winner is the first to complete any 1 line, the second, any 2nd line, and the winner to get a 'Full House' is the player who covers all 27 numbers.

What is a max buy?
Max buy refers to the maximum amount of cards you can buy for any single bingo game. You have the option in both 75-ball and 90-ball bingo games to click the Max button or to individually click on the cards to select how many you want to purchase.

What is an auto-daub?
This very useful feature automatically marks off the numbers on your bingo ticket as they are called. You can just sit back, relax and win!

Chat Games
Chat Games are played in the Chat Rooms while the bingo draw is happening. Players can win Bingo Coins and have the opportunity to make friends and take part in our online bingo community.

Instant Games

Loony Bingo has loads of Slots, Casino and Instant Games for you to choose from! CLICK HERE for more information.

Progressive Slots
Progressive Slots means that the value of each jackpot increases every time you play. Just keep playing and you might hit the jackpot!

Bingo Lingo


The chat rooms are what makes Loony Bingo so fun! Here's a list of everything you need to know so that you can jump right in and get chatting!

You can also find short cut buttons in the chat rooms so you don't have to write them yourself!

LingoMeaning
1TGOne to go (1 bingo ball to bingo)
2TGTwo to go (2 bingo balls to bingo)
3TGThree to go (3 bingo balls to bingo)
BLNTBetter luck next time
BRBBe right back
BTWBy the way
GLGood Luck
GMGood Morning
HAGDHave a Good Day
HBHurry Back
LMAOLaughing my ass off
LOLLaughing out Loud
NPNo Problem
ROFLRolling on the floor laughing
SSSo Sorry
SYSSee You Soon
TCTake Care
TTYLTalk to you later
TYThank You
TYVMThank you very much
WBWelcome Back
WDWell Done
WDWWell Done Winners
WTGWay to go
YVMYou're very welcome

Contact Us

At Loony Bingo, we are available 24/7 to take care of all of your bingo needs. If you have any questions or comments about the site, please feel free to contact us anytime.


Give Us a Call

Please don't hesitate to call us with any inquiries. We are available between 9AM to 1AM to assist you in any way we can.


Toll Free from the UK

Call: 0808-238-9836


If you are outside the UK

Call: +44-203-713-9046


VIP Players Hotline

Call: 0800–680–0638
Sun-Thu 8:30-17:00


Send Us an Email

Send us an email, and we will reply – it's as easy as that!


Account Inquiries

Email us at support@Helpbingo.com for questions regarding: Deposits, Deposit Bonuses, Withdrawals, Game Queries, Login Problems and Technical Issues


Promotional Inquiries

Email us at promotions@LoonyBingo.com for queries related to: Promotions, Coins, Chat Issues, Unsubscribing and Prizes.


Community Inquiries

Email us at community@LoonyBingo.com for queries related to: Invite a Friend Bonus, Facebook Bonuses and Community Issues.


VIP Promotional Inquiries

If you are a VIP player, email us at vip@LoonyBingo.com with any questions.